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Terms

Embun Resort Lake Sahom are owned by Zar Embun Management.

Agreement
Enrolment in and payment for a service or a package implies agreement and acceptance of the terms and conditions set forth below. In this agreement, Zar Embun Management may be referred as the “The resort” or “we”.

Reservations
All reservations should be made in writing by e-mail [email protected] or [email protected]. We will promptly answer every request within 48 hours of receipt of request.

Payments
Full payment is required to secure reservation. It is required for group reservation (GIT) which must be paid at least 45 days prior to the check in date. Full payment is also required for individual reservation (FIT), which must be paid at least 14 days prior to the date of arrival.

Price-Reservation-Payment
Prices are quoted in local currency, on the basis of exchange rates in effect at the time of quotation. Prices are subject to change without notice.

Cancellation / Postponement Policy
Cancellations where refund and or postponement is sought for group reservation (GIT) or individual (FIT).

Refunds will only be given in the following circumstances namely:

Notice of cancellation is received as stated below

Prior to Arrival Day Rate
*30 days & above 100% of the cost
*29 – 15 Days 50% of the cost
*14 – 2 Days Forfeit 100% of the cost

Should guests postpone their trip or change their dates from the agreed dates we reserves the right to re-quote the agreed prices or rates and any discounts offered previously may not be applicable.

Terms of Payment
Embun Resort Lake Sahom will charge guests based on minimum guaranteed number of pax if the actual turnout is less. However, should the actual number exceed the minimum guaranteed, charges will be based on actual turnout. No show guest will be charged 100% of the package/activity rates. There shall be no refund to any part of a package not being utilised (e.g. meals, activities, transfers, etc) by the guests.

All changes regarding the number of pax reserved on a confirmed reservation should be finalised at least fourteen (14) days for GIT and seven (7) days for FIT. For any downward change/s (confirmed/reserved) number, we will charge based on the reserved/confirmed/guaranteed number. Any upward change/s is subject to availability and we will charge based on the latest/recent agreed numbers.

Should the guest fail to pay the full amount due upon arrival, Embun Resort Lake Sahom reserved the right to bar or reject the guests from check-in. Any additional payment pertaining to the guest stay in the resort shall be paid upon check out.

At present, Embun Resort Lake Sahom only recognises / accept cash, cheque and bank transfer as payment. Any charges associated with making these payments shall be borne by the guest. Should the cheque payment not be cleared due to insufficient funds, Embun Resort Lake Sahom reserved the right to collect the outstanding amount plus any interest due and all the cost involved in collecting the said amount which may involved but not restricted to: legal fees, bank charges, transport costs, meals & accommodations and any other reimbursements that are deemed fair by a court of law.

Liability
Guests’ liability for their account is not waived and guests agree to be held personally liable in the event that any indicated person, group, company or association fails to pay all or part of any charges incurred.

Check In & Check Out Procedures
Check in time is 3:00pm. Check out time is on or before 11:00am. Earlier check in and late check out is subject to room availability.

Vehicles
All vehicles are parked at the owners’ / guests’ risk. Should a problem occur with a vehicle in the resort’s car park, the resort cannot accept any liability. If a vehicle is left in the resort’s car park for more than 8 hours after the guest has departed without written consent of the resort management, the resort reserves the right to remove the vehicle at the owners’ / guests’ expense.

Child Policy
Embun Resort Lake Sahom and its associate companies recognise children as being 12 or under. Please be aware that individuals over 12 will be classed as adults and charged accordingly upon arrival.

Damage to Resort Property
We reserve the right to charge guests the cost of recitifying damange, caused by the deliberate, negligent or reckless act of the guest to the resort’s property or structure. Should this damange come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card, or send an invoice for the amount to the registered address. We will however make every effort to recitify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Inapprorpriate Behavior
It is the resort’s policy that all our guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behavior. Should any actions by a guest be deemed inappropriate by the Duty Manager, or if any inappropriate behavior brought to the attention of the Duty Manager, the resort reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the Police may become involved at the resort’s discretion, or guests may be asked to leave the resort.

Removal of Resort Property
​We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to send an invoice for the amount to the registered address.

Lost / Damaged Property
While the resort had taken appropriate measures to safeguard guest’s belongings, these remain the sole responsibility of the guests themselves. The resort is not liable to belongings stolen or damaged during their stay in the resort areas. If we find any lost property, we will make every reasonable effort to locate the owner and return it, but if we cannot locate the owner and an item is not reclaimed with 3 months of the guest’s departure it will be disposed of by the resort.

Pets Policy
We are sorry to inform that pets would not be allowed for both Embun Resort Lake Sahom & Embun Resort Putrajaya.

Modification
Embun Resort Lake Sahom reserves the right, at any time without prior notice to you, to change the format and content of the website at any time. By using this website, you agree in advance to accept any such changes. Embun Resort Lake Sahom may terminate, change, suspend or discontinue any aspect of the Embun Resort Lake Sahom site, including the availability of any features of the site at any time. Embun Resort Lake Sahom may also impose limits on certain features and services or restrict your access to parts or all of the site without notice or liability. Embun Resort Lake Sahom may suspend the operation of this website for support or maintenance work, in order to update the content or for any other reason.

Embun Resort Lake Sahom reserves the right to withdraw, alter or otherwise modify tours, itineraries, specific programs, sports facilities or activities at any time and without notice. All services are subject to the laws of the country in which they are provided.

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